Store Policy

Welcome to Woodona! Our policies are designed to ensure a seamless shopping experience. Please read through our store policies carefully to understand how we manage orders, returns, shipping, and customer support.

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1. Order Policy

• Order Processing: Orders are processed within 1-2 business days of confirmation. You will receive an order confirmation email, and once shipped, you will get a tracking number to monitor delivery.

• Modifications and Cancellations: Orders can be modified or canceled within 24 hours of purchase. After that, orders may already be in processing or shipping stages.

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2. Shipping Policy

• Shipping Times: Standard delivery typically takes 5-7 business days. Express shipping is available for faster delivery. Please review our Shipping Policy for further details on shipping methods and costs.

• Shipping Locations: We currently ship across India. We are working to expand internationally in the near future.

• Packaging: We use eco-friendly and durable packaging to ensure safe delivery.

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3. Returns and Refunds Policy

• Returns: Items may be returned within 15 days of receipt if they are unused and in their original condition. For returns, please contact our customer support at [email address/contact number].

• Refunds: Refunds are issued to the original payment method within 7-10 business days after the return is received and inspected.

• Exclusions: Custom-made items and corporate gifting items are non-returnable unless they arrive damaged or defective.

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4. Product Quality

• Handcrafted Items: Many of our products are handmade, so slight variations in color, size, and design may occur. These variations add to the uniqueness of each item and are not considered defects.

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5. Corporate Gifting

• We offer a selection of customizable items ideal for corporate gifts. Please reach out to our corporate gifting team for bulk orders and personalization options.

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6. Customer Support

• Our team is here to help! For inquiries about orders, products, or assistance with returns, please contact us via [contact email or phone number]. We strive to respond to all queries within 24 hours.

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7. Privacy Policy

• Your privacy is important to us. All personal information shared with us is handled securely and used solely for processing your order.

We appreciate your trust in Woodona and look forward to providing quality wooden products and excellent customer service. Thank you for shopping with us!