Shipping & Returns

Shipping Policy

At Woodona, we aim to deliver your orders efficiently and safely. Please read our shipping policy below for details on our shipping methods, packaging, and costs.

1. Shipping Methods

Standard Shipping: Available for all orders. Delivery times are estimated at 7-10 business days within India. The product may also arrive early depending on the location.
Express Shipping: Available for an additional cost, with an estimated delivery time of 5-7 business days within India.The product may also arrive early depending on the location.
International Shipping: Currently, we do not offer international shipping, but we plan to expand soon. Stay tuned!

2. Packaging

We use eco-friendly and durable packaging to ensure the safe and sustainable delivery of your items.
Each product is carefully wrapped to protect it from any damage during transit.
Wooden toys are sensitive to moisture, so we use protective wrapping to keep your items secure and in optimal condition.

3. Shipping Costs

Standard Shipping: Free for all domestic orders over ₹1000. For orders below ₹1000, a flat rate of ₹50 will apply.
Express Shipping: Charges are based on the location and weight of the items, with a minimum of ₹150.
International Shipping: Not available currently.

4. Order Processing

Orders are processed within 1-2 business days after confirmation.
You will receive a confirmation email with tracking details once your order is shipped.
Delivery times may vary based on location, especially in remote areas.

5. Shipping Delays

While we aim to meet delivery estimates, unforeseen factors like weather conditions, customs delays, or holidays may occasionally delay shipments.
If your order is delayed beyond the expected delivery timeframe, please contact us at woodona.in@gmail.com.

6. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email to monitor the delivery status.
You can track the package on our shipping partner’s website.

7. Lost or Damaged Packages

If your package arrives damaged or does not arrive at all, please reach out to our customer service team. We will work with you to resolve the issue as quickly as possible.

Thank you for shopping with Woodona! We’re dedicated to providing you with quality products and a reliable shipping experience.

Return & Refund Policy

At Woodona, customer satisfaction is our top priority. If your product is defective, we’re here to help. Below are the details of our Returns and Refund Policy:

1. Eligibility for Returns

Items must be unused, in their original packaging, and in the same condition as received.
Products must be returned within 15 days of the purchase date.
Customized or personalized items are not eligible for returns, except in cases of damage or defects.

2. Non-Returnable Items

Customized items, or items bought on sale cannot be returned.
Certain items with hygiene concerns, like teethers, may also be non-returnable. Please check the product description for more information.

3. Initiating a Return

To start a return, please contact our customer service team at woodona.in@gmail.com.
Please include your order number, the reason for the return, and any relevant photos (of the damage).

4. Return Process

Once your return is approved, we will provide instructions on where to send the item.
Customers are responsible for the cost of return shipping unless the item arrived damaged or there was an error on our part.

5. Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days via the original payment method.

6. Exchanges

We replace items only if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service.
If you receive a damaged or defective item, please reach out within 48 hours of receiving the product to arrange a replacement or refund.

8. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or payment provider, as processing times vary.

Thank you for shopping with Woodona. We’re committed to ensuring you have an excellent experience, and we appreciate your understanding and cooperation with our Returns and Refund Policy.